A Complete Nextiva Review 2024 — Our Test Analysis

In this Nextiva review, we explore everything there is to know about this VoIP service. It’s popular, but that doesn’t mean it’s the best solution for everybody. Read on to learn more about Nextiva’s USPs, who it’s best for (and who it isn’t), its pricing, and how it compares to others on the market.

Table of Contents Table of Contents

1. Nextiva’s Pricing
2. Features
3. Nextiva Integration
4. Is Nextiva Safe?
5. Nextiva Customer Reviews
6. What is Nextiva Good For?
7. Nextiva Vs Top Competitors
8. Verdict — Is Nextiva Worth it?
9. How We Test VoIP Services
10. How to Choose the Best VoIP Provider
11. FAQs
12. References

Show Full Guide

Table of Contents

1. Nextiva’s Pricing
2. Features
3. Nextiva Integration
Show Full Guide
4. Is Nextiva Safe?
5. Nextiva Customer Reviews
6. What is Nextiva Good For?
7. Nextiva Vs Top Competitors
8. Verdict — Is Nextiva Worth it?
9. How We Test VoIP Services
10. How to Choose the Best VoIP Provider
11. FAQs
12. References

Nextiva’s Pricing

Nextiva offers 2 types of plans: Business Communication and Contact Center. The first one is for regular communications over the phone or via video, and the second is an intelligent cloud contact center. Here’s a glimpse into Nextiva’s pricing:

Business Communication

Here’s a breakdown of your options and the core features included in each of the plans. It’s also worth noting that the prices shown below are for 20-99 users, but there are options ranging from 1-9 to 100+:

Contact Center

Nextiva hasn’t revealed the price for any of the plans under Contact Center. So you’ll have to talk to Nextiva support for a custom quote. That said, here’s what you can expect from each plan.

Features

We’ve tested numerous internet phone services, which allows us to offer insight into how Nextiva’s features and functionality compare to others on the market. Here are Nextiva’s core features.

Calling Functions

We found Nextiva’s calling functions to be among the best in the industry. Every plan comes with free toll-free and local numbers along with toll-free minutes, which vary depending on the plan.

Call recording is also available, but unfortunately, only users on the Ultimate plan can use it. This is a letdown for some, given that providers like Ooma provide call recording on cheaper plans.

To make up for it, Nextiva offers call history and call reports, along with the ability to add notes to contacts — on every plan. It also offers free number porting so you can keep your existing number.

Beyond all this, we also found that managing voicemails is particularly easy with Nextiva because you get an SMS or email notification every time you get one.

Video Meeting Functions

Surprisingly, although Nextiva doesn’t offer call recording on the cheaper plans, video conference recording is available on every plan. This makes sharing meetings with non-participants super easy.

Participants can also go back and revisit the points discussed to ensure they don’t miss important discussions. However, depending on your needs, meeting duration limits may be a problem.

The duration per call is capped at 45 minutes on every plan for both video calls and conferences. This is far below platforms like Zoom that provide 30 hours per meeting on all paid plans.

That said, if the length of meetings isn’t a problem, you’ll appreciate that Nextiva allows unlimited participants in the Ultimate plan. Many other platforms, like 8×8, limit it to 500 participants.

Security Features

Security is one of Nextiva’s top priorities. All its data centers are protected with multiple layers of security, which includes 24/7 video monitoring of these facilities and 5 biometric checkpoints.

To keep up with its uptime guarantee in the face of natural adversities, Nextiva has taken a few extra measures that include:

• A backup generator
• Powerful heating, ventilation, and air conditioning (HVAC) systems for temperature control
• An uninterruptible power source (UPS) that has N+1 (or greater) redundancy

All the data centers also meet the standards set by SO/IEC 27001 certification and go through routine third-party audits.

Team Management Functions

One key praise Nextiva gets is that it makes managing a team easy. For starters, it displays employee statuses so you can see if they’re present, on a call, or away to better distribute incoming calls.

There’s also a built-in chat for collaboration, and you can create a separate ‘Room’ to share ideas through text or on a call. We found it was the same as forming a group on apps like WhatsApp.

There’s also an Admin portal where the manager will have a single view of the entire organization. Overall, the team management features are on par with competitors like RingCentral.

Nextiva Integration

Nextiva offers both native integrations as well as integrations via Zapier, which is a popular app marketplace that serves as a bridge between different software.

Nextiva integrates with Zapier, which in turn gives you access to 6,000+ apps for integration. As for native integrations, you have 19 options to pick from, including Microsoft Teams and Act! CRM.

Is Nextiva Safe?

As we discussed above, Nextiva is extremely safe to use. The platform and its servers undergo 24/7 monitoring so that an unauthorized user can’t access your data.

The servers are protected against natural and unnatural threats, and all calls are encrypted, too. Beyond this, there’s even a built-in fraud mitigation system that detects irregular call activities.

Nextiva Customer Reviews

Nextiva has received stellar reviews. On GetApp, for example, it scored 4.6/5 based on 637 votes. Out of this, a whopping 497 people have given it a 5-star rating, and 72 have given it a 4-star rating.

The reviews tell a similar tale on Trustpilot, where it boasts 4.6 out of 5 stars, with 85% of the users giving it a 5-star. Here, too, users have praised its customer support team and ease of setting up.

There have been some customers who have complained about delays in response from the support team and difficulty in navigating the platform, but Nextiva has handled this feedback with sincerity.

Overall, we found, and it’s reiterated in most of the Nextiva reviews you’ll see, that Nextiva prioritizes its customers. There’s no doubt that it’s a reliable and loved solution by most who opt for it.

What is Nextiva Good For?

For starters, every plan comes with HD audio calling quality, access to local and toll-free numbers, and some toll-free minutes for you to get started. Plus, it offers a free number porting service.

Overall, Nextiva sits in the middle of the price range, making it a solid option for any business. That said, you’ll find that small and mid-sized businesses find it most appealing.

Nextiva Vs Top Competitors

Here is a quick comparison between Nextiva and the other top players in the market:

Nextiva Vs RingCentral

Nextiva is better for audio-calling. For a lower price, it offers more toll-free minutes on every plan, a multi-level auto-attendant, and as a bonus, unlimited internet fax. Plus, of course, free number porting.

As we found in our RingCentral review, it does some things better than Nextiva, but the price point is higher. For example, Nextiva offers limited analytics in comparison.

RingCentral lets you see beyond the call history with adoption analytics, real-time quality-of-service analytics, alerts, live reports for real-time call queue management, and business analytics.

Nextiva Vs 8×8

As we discussed in our 8×8 review, it gives Nextiva tough competition with unique features like Barge, Whisper & Monitor (a feature that lets a manager listen in on a call.

We were also impressed that it offers unlimited ext-to-ext calling and Frontdesk software for receptionists and operators. However, unlike 8×8, Nextiva offers up to 12,500 toll-free minutes.

Nextiva is also a better option in terms of its collection of business phones, with both conference and desk phones being available for rent as well.

Nextiva Vs DialPad

DialPad’s biggest USP is that it’s driven by AI. This includes AI Meetings, an AI Contact Centre, and an AI Sales Centre. Plus, it has a free plan under AI Meetings, and it’s cheaper than Nextiva.

We also found that the calling features are more comprehensive in comparison to Nextiva. For instance, you get an automatic spam call detector, call parking, and a 5-hour cap for each meeting.

However, we’d recommend Nextiva for voicemail, as it offers both email and SMS notifications. It also provides unlimited internet fax on every plan, unlike DialPad, which only offers this as an add-on.

Verdict — Is Nextiva Worth it?

Nextiva is worth it for those looking for an all-in-one calling solution, as it offers high-quality calls, free number porting, toll-free minutes, and advanced call management features.

However, it’s not the best choice for video conferencing. Each video call is capped at 45 minutes, and this isn’t even available on the Essential plan. For this, we recommend a platform like Zoom.

How We Test VoIP Services

Every product we write about goes through our extensive in-house evaluation. We have over 13 years of experience in the industry. We start by testing the tool’s features, usability, and uptime.

This is conducted over a 2-week period. During this, we’re able to compare it to other VoIP services we’ve used, but for better insight, we pair this with feedback from other Nextiva reviews.

We then put those considerations to the test to check if there’s any substance in the claims made. This way, we ensure there are no half-measures when we pen down our comprehensive reviews.

How to Choose the Best VoIP Provider

Here are a few things you should keep in mind while choosing the best VoIP provider for your specific needs:

FAQs