The Best AI CRMs For Businesses in 2024

Predictive Analytics – Uses historical data to predict outcomes like lead conversion, enabling effective targeted sales efforts.

Conversational AI – Automates customer interactions through customized AI assistants with a conversational nature; this enhances the customer service you can offer and, in turn, user engagement and satisfaction.

Lead Scoring – Automatically scores leads to prioritize outreach, which leads to faster and higher numbers of successful deal closures.

Salesforce offers five different pricing plans, all of which include a 30-day free trial:

• Starter Suite: Basic CRM with Einstein Activity Capture; lacks advanced AI tools
• Pro: Adds more features for growing teams, but still limited in AI capabilities
• Enterprise: Includes advanced AI like Conversation Insights; ideal for robust needs
• Unlimited: Full AI capabilities, including lead and opportunity scoring; perfect for large businesses
• Einstein 1 Sales: Complete AI suite with advanced features like Buyer Assistant

Salesforce Einstein is perfect for medium to large businesses needing advanced predictive analytics to enhance sales and customer service processes.

However, it is not the best CRM for small businesses with limited budgets, as they might struggle with the costs and steep learning curve, making HubSpot a better option for them.

AI Content Writer – Assists in creating blog posts, emails, and social mediacontent, ensuring consistency and quality across multiple content marketing formats.

Lead Management – Tracks and manages leads through the pipeline, freeing up time for sales teams to close deal with their human clients and customers.

Social Media Automation – Schedules posts with AI-driven insights to optimize engagement across platforms.

Free chatbot builder – You can build conversational chatbots in just a few minutes. These can offer a good level of 24/7 customer service without you having to employ round-the-clock service staff. They can also be used to automate the process of qualifying leads or booking meetings and calls.

HubSpot provides a robust free plan, alongside three paid plans that scale with your business needs:

• Free Plan: Startups get AI content tools, basic lead management, and email scheduling
• Starter: Adds advanced deal pipelines and Stripe integration for small businesses
• Professional: Grows with advanced automation, sales forecasting, and video messaging
• Enterprise: For large businesses needing conversation intelligence and comprehensive reporting

HubSpot is best for small to mid-sized businesses seeking a free or low-cost CRM with free AI content generation tools as well as functions for sales pipeline lead management.

Larger enterprises requiring advanced AI features, like deep sentiment analysis, might find Salesforce Einstein more suitable.

AI Sales Assistant – Recommends high-potential deals and next actions, keeping sales teams focused on the right opportunities.

Email Summarization – Condenses long emails into key points, improving decision-making speed and response times.

Deal Summarization – Generates quick overviews of deal statuses, aiding in prompt and informed actions, responses, and next steps.

Pipedrive offers a 14-day free trial and five paid plans tailored to different business needs:

• Essential: Basic CRM and visual sales pipelines; good for small teams
• Advanced: Enhanced communication with email sync and templates
• Professional: Adds automation, custom reporting, and AI Sales Assistant
• Power: Flexible collaboration with higher usage limits for larger teams
• Enterprise: Advanced security, unlimited usage, and top-tier support for large businesses

Pipedrive is perfect for sales teams needing an AI-powered CRM to streamline sales processes, especially for small to mid-sized businesses seeking budget-friendly automation tools. Enterprises requiring more comprehensive features, like customer sentiment analysis, should consider Salesforce Einstein instead.

AI-Powered Predictions – Enables machine learning predictions, improving decision-making accuracy.

Data Blending – Integrates data from various sources, providing a comprehensive view of business metrics and one-source-of-truth reporting without data silos or discrepencies.

Intelligent Automation – Automates routine tasks, increasing efficiency in sales and marketing teams by freeing up their time for valuable activities where their human brain and talents are needed.

Zoho CRM offers several pricing tiers, providing flexibility for businesses of different sizes. However, Zia only becomes available in the Enterprise plan:

• Standard: Basic CRM with sales forecasting and lead management
• Professional: Adds process management and more third-party integrations
• Enterprise: Advanced AI tools like Zia for predictive analytics and automation
• Ultimate: Expanded email limits and advanced Zia features for large enterprises

Zoho Zia is great for businesses needing AI-enhanced data management for better decision-making and efficiency, particularly for sales teams relying on predictive analytics.

If your business needs a free CRM with basic AI tools, HubSpot might be a better fit.

Lead Evaluation – Automates lead assessment, offering suggestions to optimize sales efforts.

Customer Insights – Converts feedback and data into actionable insights, refining customer strategies.

Task Management – Automates task prioritization, improving productivity based on urgency and sentiment. What should you do next to make the biggest impact? monday.com will be able to tell you.

monday.com offers a free plan and several pricing tiers that cater to different business needs:

• Free Plan: For small teams, limited to 2 users and 3 boards, no advanced features
• Basic Plan: For small teams needing unlimited items and boards
• Standard Plan: Popular for growing teams, adds automations and integrations
• Pro Plan: For complex workflows, with time tracking and advanced automation
• Enterprise Plan: Custom pricing with enterprise-level security and reporting

monday.com is ideal for businesses of any size needing an intuitive CRM and project management tool with strong AI capabilities; it’s particularly beneficial for marketing, operations, and sales teams. Smaller teams on a tight budget might find ClickUp a better option due to its more generous free features.

AI-Powered “Answer Bot” – the Answer Bot reduces response times to common customer inquiries by quickly answering with article suggestions or pre-written responses. This takes the pressure of your customer services teams.

Customer Satisfaction Prediction – Zendesk will be able to predict how satisfied a customer will be while an interaction is still ongoing, allowing your service agents to improve the service they’re giving while the conversation is still open.

AI-Driven reporting – it can quickly analyze data on large volumes of past interactions to identify patterns and broad areas of strength and weakness in your customer service team, making it easier to improve.

Zendesk offers a 14-day free trial and several pricing tiers to accommodate different business sizes and needs:

• Suite Team: Includes ticketing, email, chat, and AI agents
• Suite Growth: Adds multiple ticket forms, SLA, and multilingual support
• Suite Professional: Features skills-based routing, HIPAA, and advanced AI add-ons
• Enterprise: Top-tier plan with advanced data privacy, sandbox, and AI-powered content cues

Zendesk is best for businesses prioritizing customer service excellence, especially those handling large volumes of support tickets and seeking automation.

Smaller teams with tight budgets might find the costs challenging and could consider Freshdesk for a more affordable alternative.

AI-Powered Lead Scoring – Assigns scores based on broader customer behavioral patterns, ensuring you focus your efforts on the most promising leads.

Sales Forecasting – Predicts sales outcomes using historical data, helping teams manage resources better.

Deal Insights – Provides real-time data on deals, including risks and suggested actions, to close successful deals faster.

Freshsales offers three paid plans, each designed to meet the needs of different business sizes:

• Growth: Basic CRM tools like deal management; ideal for small businesses
• Pro: Adds advanced automation and Freddy AI features for growing teams
• Enterprise: Comprehensive tools with Freddy AI for forecasting and custom workflows

Freshsales is ideal for sales teams prioritizing leads and closing deals faster, especially for small to mid-sized businesses looking for robust AI features at an affordable price.

Enterprises needing extensive customer sentiment analysis or larger-scale automationmight prefer Zoho.

Email Writing Assistant – Helps craft emails, improving campaign effectiveness and saving time on content generation (which is notoriously time consuming)

Zoom Transcription Summarization – Summarizes meeting details for accurate and actionable follow-ups.

Voice-to-Text Transcriptions – Transcribes voice notes into text, speeding up documentation and communication.

Nutshell offers a 14-day free trial and four plans, each with a varying level of AI features and capabilities:

• Foundation Plan: Basic AI like an email writing assistant for small teams
• Pro Plan: Adds more timeline summarizations and customizable pipelines
• Power AI Plan: Advanced AI with Zoom transcription and voice-to-text transcriptions
• Enterprise Plan: Highest limits on forms, pipelines, and AI features for large organizations

Nutshell is perfect for marketing and sales teams needing to enhance email campaigns and internal communication with AI features that summarize and streamline customer interactions.

However, teams requiring advanced lead scoring or customer sentiment analysis might findFreshsales Freddy AI more suitable.

AI-driven chatbots and virtual assistants can reduce the workload of human service agents and speed up response times by providing instant support to customers 24/7 and when the human team are offline. AI can also improve the prioritization of service ticket pipelines and the efficient routing of customer requests to human agents.